bet247 Privacy Policy

Introduction

Our commitment to protecting your personal information

bet247 ("we", "us", "our") is committed to protecting the privacy of every player who uses the bet247 platform at bet247.pro. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the conditions under which we may share it, and the rights available to you as a data subject.

By registering an account on the bet247 platform or by continuing to use our services, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms and Conditions, which together govern your relationship with bet247.

We may revise this Privacy Policy from time to time to reflect changes in the law, our data practices, or the services we provide. Where material changes are made, we will notify active account holders through in-platform notices or email communications. Continued use of the platform after any update constitutes acceptance of the revised Policy.

How We Protect Your Privacy

Six core principles that guide our data practices at bet247

Full Privacy Policy

Complete details of our data collection and processing practices

When you register and use the bet247 platform, we may collect the following categories of personal data:

We also collect transactional data including deposit and withdrawal records, bet histories, game activity logs, and bonus usage. Technical data such as browser type, operating system, session duration, and clickstream data may be collected automatically through cookies and similar technologies when you interact with the platform.

bet247 collects personal data through the following means:

• Direct collection: information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotion;
• Automated collection: technical and behavioural data collected automatically as you navigate and interact with the bet247 platform, using cookies, log files, and similar tracking technologies;
• Third-party sources: identity verification agencies, fraud prevention databases, and payment processors may provide supplementary data to help us verify your identity and protect against financial crime.

bet247 processes your personal data for the following lawful purposes:

• Creating and managing your player account and verifying your identity in compliance with our Know Your Customer (KYC) obligations;
• Processing deposits, withdrawals, and other financial transactions via bKash, Nagad, Rocket, Upay, and partner banking institutions;
• Delivering, maintaining, and improving the games, betting markets, and features available on the bet247 platform;
• Detecting, investigating, and preventing fraudulent transactions, collusion, money laundering, and other prohibited activities;
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities;
• Sending you service-related communications such as account notifications, security alerts, and transaction confirmations;
• Sending you promotional and marketing communications about offers and new features, where you have given your consent or where we have a legitimate interest in doing so;
• Administering responsible gaming tools such as deposit limits, session reminders, and self-exclusion where you have requested them;
• Conducting internal analytics and research to understand how the platform is used and to improve the player experience.

bet247 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that allow us to recognise you between sessions, maintain your login state, remember your preferences, and analyse traffic patterns.

We use the following categories of cookies:

• Strictly necessary cookies: required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: remember your preferences (such as language and display settings) to provide a more personalised experience.
• Analytical cookies: help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
• Marketing cookies: used to deliver relevant promotional content. You may opt out of marketing cookies at any time through your account settings.

Most web browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies may impair the functionality of the bet247 platform.

bet247 does not sell or rent your personal data to third parties. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks require transaction data to process deposits and withdrawals on your behalf;
• Identity verification providers: third-party KYC and fraud prevention services may receive your identification documents and personal details to verify your identity and assess fraud risk;
• Game content providers: studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data necessary to operate their games within the bet247 platform;
• Technology and infrastructure providers: cloud hosting, content delivery, and security service providers who process data strictly on our behalf under binding data processing agreements;
• Law enforcement and regulatory authorities: where we are required by law or court order to disclose personal data, or where disclosure is necessary to protect the rights, property, or safety of bet247, our players, or third parties.

All third parties who process personal data on behalf of bet247 are required to do so in accordance with applicable data protection principles and are prohibited from using your data for any purpose beyond what is strictly necessary.

The bet247 platform is operated for players based in Bangladesh. Where personal data is transferred to service providers or data processors located outside Bangladesh, we ensure that such transfers are carried out under appropriate contractual safeguards to maintain an equivalent level of data protection. By registering a bet247 account, you consent to such transfers where they are necessary to deliver the services you have requested.

We retain your personal data for as long as your bet247 account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and identity verification records are retained for a minimum of five years after account closure, in line with anti-money laundering obligations;
• Transaction and betting records are retained for a minimum of five years for financial record-keeping purposes;
• Customer support communications are retained for up to three years;
• Marketing consent records are retained until you withdraw consent or for three years from the date of last interaction, whichever is earlier.

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised.

As a data subject, you have the following rights with respect to your personal data held by bet247:

• Right of access: you may request a copy of the personal data we hold about you;
• Right to rectification: you may request correction of any inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
• Right to restrict processing: you may request that we limit our use of your data in certain circumstances;
• Right to data portability: you may request a structured, machine-readable copy of data you have provided to us;
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: you may object to processing based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact our support team. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

The bet247 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately.

bet247 implements a range of technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for administrative systems.

While we make every effort to protect your data, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

With your consent, bet247 may send you promotional communications about bonuses, new game releases, seasonal offers, and other platform updates via SMS, email, or in-platform notifications. You may opt out of marketing communications at any time by updating your notification preferences within your account settings or by contacting our support team. Opting out of marketing communications will not affect service-related communications such as transaction confirmations or security alerts.

The bet247 platform may display content or functionality from third-party game providers. This Privacy Policy applies solely to data processed by bet247 directly. Third-party providers operate under their own privacy policies, and bet247 is not responsible for the data practices of those providers beyond the contractual data processing obligations we impose on them.

bet247 reserves the right to update this Privacy Policy at any time. All changes will be published on this page with a revised effective date. Where changes are significant, we will provide more prominent notice through in-platform alerts or direct communication to your registered contact details. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bet247 handles your personal data, please contact our dedicated support team. All privacy-related enquiries will be handled promptly and confidentially.